Make sure to always upgrade to the latest firmware through your iSecurity+ app or online at .ħ. We will often release new firmware to improve the connectivity of the cameras. Our cameras will not work efficiently with DSL services or LTE hotspot routers.Ħ. Tend cameras require at least 2 Mbps upload speed per camera. If you are using multiple cameras or you are constantly using motion-triggered recordings, you may need to upgrade your broadband plan. This could be because you are using a lower tier broadband plan, or because you are consuming too much bandwidth (downloading/uploading files or streaming from your computer). You may have insufficient bandwidth at home. Position your router a few feet away from these devices to improve your router's performance.ĥ.
Check for interference from common household electronics. There are a variety of household appliances and devices (televisions, microwaves, baby monitors, cordless phones) which could cause wireless interference. Your router must use the 2.4GHz frequency mode to be compatible with our cameras.Ĥ. Please reference your router's user manual for changing channels. Interference may be problematic when living in an apartment complex, where there are multiple networks operating on the same channel. Check for interference from other WiFi networks. Minimize the number of physical obstructions between the camera and router.ģ. Even if your camera is not too far from your router, there may be different materials (walls, floors, metal, concrete, plaster) that can block the WiFi signal. Move your camera closer to your router.Ģ. However, if your camera goes offline very often, you can try the following troubleshooting techniques.ġ. Occasionally, your camera may go offline due to network connectivity.
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